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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A pop-up menu will open. It offers in-depth information about all the actions that you can carry out on that particular page. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a wide collection of instructional video clips describing how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can quickly become familiar with our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you searching for, take a peek at our extensive FAQ section, which covers questions asked by real persons and offers practical solutions. We constantly "revamp" our Frequently Asked Questions section with new Q&A's in order to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you searching for in the FAQ section either, you can touch base with our excellent team of support engineers available 24-7 and eager to help you with any problem. Each trouble ticket you open will be replied to in less than sixty minutes (the average support ticket response time is approximately 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 117318

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com